Shipping policy

Denmark

All purchases over 5000 DKK - Free freight - delivery within 1-3 working days
Purchases under 5000 DKK - 50 DKK - delivery within 1-3 working days.
We use Danish postal service for all orders

Sweden, Germany

Purchases over 600 EUR - Free shipping - delivery within 1-5 working days
Purchases under 600 EUR - Freight 10 EUR - delivery within 1-5 working days
We use UPS or GLS for all orders

Europe

Purchases over 600 EUR - Free shipping - delivery within 3-5 working days.
Purchases under 600 EUR - 10 EUR - delivery within 3-5 working days.
We use UPS or GLS for all orders

North America, Canada & Mexico

Purchases over 600 EUR - Free shipping - delivery within 3-5 working days.
Purchases under 600 EUR - 30 EUR - delivery within 3-5 working days.
We use UPS or GLS for all orders

Australia, Asia & Pacific

Purchases over 600 EUR - Free shipping - delivery within 3-5 working days.
Purchases under 600 EUR - 40 EUR - delivery within 5-7 working days.
We use UPS or GLS for all orders

Russia

Purchases over 600 EUR - Free shipping - delivery within 3-5 working days.
Purchases under 600 EUR - 40 EUR - delivery within 3-5 working days.
We use UPS or GLS for all orders

Rest of the world

Purchases over 600 EUR - Free shipping - delivery within 3-5 working days.
Purchases under 600 EUR - 60 EUR - delivery within 3-5 working days.
We use UPS or GLS for all orders

Taxes

Local taxes, custom duties can occur, depending on your local area. Please contact you local authority more info. Such charges are not RIOTS expenses.

Returns

Return goods within 14 days of receiving the order for exchange or refund. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.For further details go to Terms & Conditions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Voucher Cards / Gift Cards

To complete your return, we require a receipt or proof of purchased.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.(30)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@riotsstudio.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@riotsstudio.com and send your item to:

RIOTS STUDIO
Carl Jacobsens Vej 16, opgang 16, 2500 Copenhagen
Att. Riots Webshop

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

RIOTS STUDIO
Carl Jacobsens Vej 16, opgang 16, 2500 Copenhagen
Att. Riots Webshop

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 1000DKK, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.